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Shipping

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Shipping address notice

It's important to know that our system automatically checks the validity of the shipping address provided at checkout. Should any discrepancies or errors be detected, your order might be temporarily held. In such cases, we will notify you via email. This process can result in a delay in the processing of your order. Therefore, we urge you to carefully review and confirm your address details during checkout to prevent any potential complications.

Additionally, please be aware that customers bear full responsibility for any claims related to the shipping carriers used for their orders.

How fast do you ship orders ?

Our packing schedule operates from Monday to Saturday, beginning at 9am and concluding at 12pm PST. After 12pm PST, we cease shipping activities because that is when our carrier collects the parcels. Orders placed over the weekend are shipped during these business hours as well. The actual shipping time for your order will vary depending on your specific location and the shipping method you select.

What should i do if my order appears to be lost in transit ?

In the event your tracking information indicates that your order hasn't progressed or shows it as delivered but you haven't received it, you should initiate a claim with the shipping courier. Please be aware that filing claims with the carrier falls under the customer's responsibility. It's important to note that we do not provide refunds for orders that are lost during transit.

How do I track my package?

You will receive a confirmation email with a tracking number and a direct link to track your package in real time. You can also track it via the following link on our page